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  • snapchat guidence
    • Permanently deleted user
    • February 21, 2021 07:56
    5 comments
  • Thought This Was Pretty Cool.
    • guccikaden
    • February 21, 2021 05:34
    1 comment
  • Doesnt work with eos webcam utility
    • Permanently deleted user
    • February 21, 2021 02:06
    2 comments
  • headbinding text with sunglasses
    • Permanently deleted user
    • February 20, 2021 23:55
    2 comments
  • Check it out guys
    • Tanvi Shah
    • February 20, 2021 07:11
    0 comments
  • adding a delay
    • Permanently deleted user
    • February 19, 2021 18:32
    0 comments
  • Freeze image
    • asishtom1999
    • February 19, 2021 05:16
    1 comment
  • Base Color LUT for Moody Forest by Luckee Bains Answered
    • Permanently deleted user
    • February 19, 2021 04:47
    1 comment
  • How create 2D anime?
    • Permanently deleted user
    • February 19, 2021 02:02
    0 comments
  • Kira Kira/ Bling/ Sparkle Effect Tap to change
    • Permanently deleted user
    • February 19, 2021 01:40
    1 comment
  • Preview on phone not working Answered
    • manuel_hecki
    • February 18, 2021 13:53
    • Edited
    6 comments
  • A question Answered
    • anl7j
    • February 18, 2021 12:02
    1 comment
  • More than one trigger to start a response?
    • Permanently deleted user
    • February 18, 2021 17:40
    • Edited
    2 comments
  • Add and subscibe!
    • Tan_3370
    • February 18, 2021 05:03
    1 comment
  • Lens works in Snapchat but not Snap Camera
    • Permanently deleted user
    • February 18, 2021 03:20
    1 comment
  • Size Variation issue on Ios
    • Permanently deleted user
    • February 17, 2021 17:49
    2 comments
  • Public profile Answered
    • Tan_3370
    • February 16, 2021 23:52
    4 comments
  • Time warp scan Lens
    • anothervivek
    • February 16, 2021 08:20
    0 comments
  • Someone stole my Len!
    • saraeduran
    • February 16, 2021 02:37
    2 comments
  • MP4 Volume Keeps Auto Resetting To 0
    • Permanently deleted user
    • February 15, 2021 16:01
    • Edited
    0 comments
  • Public profile
    • Hamoka7
    • February 14, 2021 21:43
    1 comment
  • Music Category Lens
    • Maya Kiesel
    • February 14, 2021 19:40
    4 comments
  • Horn
    • gorkem kaplan
    • February 13, 2021 22:01
    1 comment
  • Can't scroll down
    • Michael Holloway
    • February 13, 2021 20:29
    1 comment
  • Why are the lenses rejected
    • Ey8
    • February 13, 2021 11:50
    4 comments
  • i have 1000 effects
    • Permanently deleted user
    • February 13, 2021 08:03
    0 comments
  • Make foreground object semi transparent
    • Permanently deleted user
    • February 13, 2021 03:54
    2 comments
  • Download button not working
    • Permanently deleted user
    • February 12, 2021 16:50
    • Edited
    0 comments
  • Can't find giphy button
    • Permanently deleted user
    • February 12, 2021 07:46
    1 comment
  • lens community
    • sadiq_wittier9
    • February 12, 2021 07:08
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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