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Preview on phone not working

  • In lens studio Menu Bar choose ( pairing > Disconnect) then reconnect your device ! Solved %100 , i see this problem many times, i solve it this way !

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  • I tried that, it didn't work. Reinstalling did though, thank you anyway.


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  • Hi manuel_hecki

    I would suggest  restarting your phone or either closing and reopening snapchat . Try that  and let me if it works. 

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  • I have also tried, uninstalling and installing, thank you it worked.

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  • No problem glad i could help.   :)

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  • I have tried every single thing on this thread (deleted Lens Studio on my computer, reinstalled, deleted the app on my phone, reinstalled), but nothing seemed to work. Any advice in 2022? :)

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!