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  • 1 hour Lens Studio filter challenge
    • shawn
    • March 14, 2021 20:31
    • Edited
    2 comments
  • Creating lense
    • leamadelen
    • March 13, 2021 21:44
    1 comment
  • How to promote my blog on snapchat?
    • Permanently deleted user
    • March 13, 2021 14:33
    1 comment
  • Total Views 656.11m
    • athb.almsha3r
    • March 13, 2021 08:02
    1 comment
  • How to add snap codes to PC
    • Permanently deleted user
    • March 13, 2021 07:38
    7 comments
  • meshVisual Access to Normals, Triangles, etc
    • Lena Zeilinger
    • March 12, 2021 14:06
    • Edited
    0 comments
  • 2D Sprite disappears when low light camera mode(moon icon) is activated
    • Permanently deleted user
    • March 12, 2021 04:01
    2 comments
  • Can't Publish Lens?
    • Permanently deleted user
    • March 11, 2021 16:45
    2 comments
  • Not opening
    • nomimoraes
    • March 11, 2021 10:35
    0 comments
  • Can I change the language?
    • Permanently deleted user
    • March 11, 2021 02:13
    1 comment
  • Download Existing Lens into Lens Studio
    • Permanently deleted user
    • March 10, 2021 23:01
    1 comment
  • [Tutorial] How to use Hand Joint Template?
    • Emiliusvgs
    • March 10, 2021 18:58
    2 comments
  • kira kira blur
    • aslan4li
    • March 10, 2021 11:22
    1 comment
  • Can u Guess Who am i?
    • Permanently deleted user
    • March 10, 2021 06:55
    14 comments
  • Material Editor: Interpolator
    • Franziska Schneider
    • March 09, 2021 23:26
    2 comments
  • Do you need help with lens creating? Read this post
    • shawn
    • March 09, 2021 18:16
    3 comments
  • Looking for a few lenses in Snap Camera
    • Permanently deleted user
    • March 09, 2021 14:55
    • Edited
    1 comment
  • How can I use OBS to add Snap Camera over a video file without a capture card?
    • Permanently deleted user
    • March 09, 2021 09:02
    0 comments
  • [Help] Adding post effect to face mesh
    • chad
    • March 08, 2021 22:51
    0 comments
  • Snap Camera mirroring issue
    • Permanently deleted user
    • March 09, 2021 08:45
    • Edited
    2 comments
  • How to make the demon horns inside of lens studio
    • shawn
    • March 07, 2021 15:39
    4 comments
  • Can't find Snap Inc. lenses in Snap Camera after updating
    • Permanently deleted user
    • March 06, 2021 23:18
    1 comment
  • lenses insights on public profile Answered
    • saqib_m55
    • March 05, 2021 19:49
    3 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • Permanently deleted user
    • March 05, 2021 12:26
    1 comment
  • snap camera not working on zoom Answered
    • Permanently deleted user
    • March 05, 2021 02:48
    3 comments
  • Device tracking Component not found Answered
    • Permanently deleted user
    • March 04, 2021 18:25
    1 comment
  • Connect UI Slider to blur lens
    • Permanently deleted user
    • March 04, 2021 17:26
    1 comment
  • Color Correction Won't apply properly
    • Ellis Berman
    • March 03, 2021 23:11
    0 comments
  • snap camera bug
    • Permanently deleted user
    • March 03, 2021 10:58
    • Edited
    4 comments
  • World Effect with Particles
    • Jorik Rosa
    • March 03, 2021 00:22
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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