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  • Fake violation
    • r-aqqq
    • April 07, 2021 09:23
    1 comment
  • Tween start frame incorrect
    • Permanently deleted user
    • April 07, 2021 07:11
    2 comments
  • Public Creator Profile
    • muhannadmujali
    • April 06, 2021 21:39
    3 comments
  • [Template] Armature For 3D Body Template
    • Noah Lupowitz
    • April 06, 2021 15:13
    3 comments
  • Creator Profile
    • henrytv2
    • April 06, 2021 14:38
    1 comment
  • Friends list
    • Permanently deleted user
    • April 05, 2021 04:21
    1 comment
  • Body Segmentation template failure
    • slik.vik
    • April 04, 2021 20:14
    2 comments
  • TOGGLE ON/OFF SUNGLASSES BY TAP ON SCREEN
    • matinor03
    • April 04, 2021 16:05
    4 comments
  • Visual Scripting
    • Denis Korobov
    • April 03, 2021 12:04
    • Edited
    1 comment
  • An issue with low fps for "Snap.inc" filters
    • klyma
    • April 02, 2021 20:32
    7 comments
  • Lens studio /overflow hidden
    • Permanently deleted user
    • March 31, 2021 23:29
    0 comments
  • After 13M my lens get rejected 😭😭😭
    • Tp14k
    • March 31, 2021 16:54
    2 comments
  • How to creat lightning 🌩 effect
    • maheshrawat022
    • March 31, 2021 10:36
    2 comments
  • Crop an image with the render traget texture
    • Camila Gómez
    • March 30, 2021 15:51
    2 comments
  • Snap Camera - Search Lens by Creator
    • Permanently deleted user
    • March 30, 2021 13:01
    2 comments
  • split screen with different tracking effects? Answered
    • Permanently deleted user
    • March 29, 2021 01:33
    • Edited
    1 comment
  • How safe is Snapchat my eyes only?
    • Permanently deleted user
    • March 27, 2021 15:15
    1 comment
  • Snap camera, web cam stop working at random time
    • klyma
    • March 27, 2021 14:54
    2 comments
  • What is offensive about my lens? How to get it reposted?
    • Rod Maxwell
    • March 26, 2021 16:29
    6 comments
  • Copyright for content created with baby filter
    • Permanently deleted user
    • March 26, 2021 10:56
    2 comments
  • how can i link my website to my snapchat profile?
    • Permanently deleted user
    • March 26, 2021 06:04
    1 comment
  • I've done 3D Eyelashes on Lens Studio
    • Permanently deleted user
    • March 25, 2021 22:59
    2 comments
  • lens REC
    • Permanently deleted user
    • March 25, 2021 22:53
    • Edited
    1 comment
  • Tap button to change
    • shawn
    • March 25, 2021 20:21
    4 comments
  • Getting mapped face texture
    • Permanently deleted user
    • March 25, 2021 17:08
    1 comment
  • Hue slider help
    • shawn
    • March 25, 2021 03:57
    9 comments
  • Export a lens so a client could submit it
    • madeka
    • March 24, 2021 14:19
    • Edited
    1 comment
  • Account recovery
    • Permanently deleted user
    • March 24, 2021 08:41
    • Edited
    2 comments
  • How to create a Time Warp/Screen Scanner Pro/Slit Scan lens
    • modelsbymike3d
    • March 23, 2021 19:38
    • Edited
    1 comment
  • How can I make my mask not cover the part of the eye
    • Camila Gómez
    • March 22, 2021 18:25
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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