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  • program freezing when opening.
    • Permanently deleted user
    • February 12, 2021 01:23
    1 comment
  • public profile Answered
    • zizoagha6
    • February 11, 2021 22:35
    2 comments
  • Website take too much time need help?
    • Permanently deleted user
    • February 11, 2021 19:31
    0 comments
  • I need some help on adding a 3D Object.
    • Permanently deleted user
    • February 11, 2021 17:56
    0 comments
  • Color Correction Not Working.
    • Permanently deleted user
    • February 11, 2021 15:43
    1 comment
  • Lenses with music licensed by Snapchat
    • Maya Kiesel
    • February 11, 2021 10:51
    1 comment
  • MIssing Drivers
    • None
    • February 11, 2021 01:20
    9 comments
  • How Can I Add Lens On My Site?
    • Permanently deleted user
    • February 10, 2021 22:27
    2 comments
  • How can I modify the blur factor with a tween?
    • devisevib
    • February 12, 2021 00:08
    • Edited
    0 comments
  • Is there a way to flip the orthographic Camera?
    • Permanently deleted user
    • February 10, 2021 21:21
    1 comment
  • Public Profile Bug
    • Madhav Dihora
    • February 10, 2021 18:47
    4 comments
  • face image lens is rejected.
    • maheshrawat022
    • February 10, 2021 18:34
    1 comment
  • Lenses should utilize the Snapchat camera when taking Snaps with image picker
    • maheshrawat022
    • February 10, 2021 11:48
    2 comments
  • can't install snap cam
    • Permanently deleted user
    • February 10, 2021 04:48
    7 comments
  • Lens Studio Not Responding
    • Permanently deleted user
    • February 09, 2021 20:54
    1 comment
  • Lens studio work with React Native?
    • Permanently deleted user
    • February 09, 2021 18:46
    0 comments
  • HDR color
    • sara.musa00
    • February 09, 2021 15:38
    1 comment
  • Bitmoji 3D Avatar
    • Maya Kiesel
    • February 09, 2021 18:53
    • Edited
    1 comment
  • I have my lens online and it works perfectly on cellphone. But my mask material doesn't appears on Snap Camera. Why?!
    • Permanently deleted user
    • February 09, 2021 09:51
    1 comment
  • Face and eye ๐Ÿ‘Œ๐Ÿป
    • lizann.ibrahim
    • February 08, 2021 21:11
    1 comment
  • Camera crashing when using obs while playing a game
    • Permanently deleted user
    • February 08, 2021 17:47
    0 comments
  • Public Profile
    • clocksbroken
    • February 08, 2021 17:39
    1 comment
  • Motorola edge+
    • Steve Weir
    • February 08, 2021 07:22
    0 comments
  • How i can add lensstudio to my website
    • Permanently deleted user
    • February 08, 2021 05:16
    • Edited
    4 comments
  • How would I upload a Lightroom Preset from my phone to Lens Studio?
    • Permanently deleted user
    • February 08, 2021 04:37
    1 comment
  • cyber glowing effect
    • rafaelgagnon
    • February 07, 2021 22:08
    3 comments
  • HOW TO GET THE SHARPEN EFFECT IN LENS STUDIO
    • gorkem kaplan
    • February 07, 2021 13:59
    3 comments
  • sunris lens
    • Permanently deleted user
    • February 07, 2021 12:21
    1 comment
  • Filter Get "Rejected" many time
    • Permanently deleted user
    • February 07, 2021 10:56
    3 comments
  • Countdown by hours !!
    • Anas Olabi
    • February 07, 2021 10:09
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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