The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Not Working this app for my Cat face
    • Permanently deleted user
    • January 27, 2021 14:03
    1 comment
  • Lenses found on Snapchat but not SnapCamera
    • Permanently deleted user
    • January 27, 2021 12:05
    2 comments
  • Pay to design Filter
    • Permanently deleted user
    • January 26, 2021 22:36
    6 comments
  • How can I get the logo of lens creator official on snapchat ?
    • good_gilr4569
    • January 26, 2021 04:37
    1 comment
  • Hey guys
    • athb.almsha3r
    • January 25, 2021 23:54
    1 comment
  • lens community :)
    • Rotem
    • January 25, 2021 18:33
    2 comments
  • Help!
    • varunvdn
    • January 25, 2021 17:56
    4 comments
  • Image Blur
    • Permanently deleted user
    • January 25, 2021 09:47
    0 comments
  • Please can you give me ideas for lenses on topic valentine's day
    • Permanently deleted user
    • January 25, 2021 04:19
    0 comments
  • Hide objects when face is lost.
    • Permanently deleted user
    • January 25, 2021 00:42
    1 comment
  • Snapchat camera doesn't work on mac
    • Noa Kruse
    • January 24, 2021 22:57
    0 comments
  • Cropped webcam
    • Permanently deleted user
    • January 24, 2021 08:38
    0 comments
  • Snap camera crashing in Zoom
    • SarahScroggie
    • January 23, 2021 23:50
    0 comments
  • The butter scotch
    • Khalfaaan.m
    • January 23, 2021 22:43
    1 comment
  • Time wrap lens
    • Tp14k
    • January 23, 2021 01:42
    0 comments
  • Can I make friends visible in a lens?
    • Permanently deleted user
    • January 22, 2021 22:35
    2 comments
  • Simple Fur by Masketing
    • Pavlo Tkachenko
    • January 22, 2021 21:48
    2 comments
  • does not work Material Editor ( Lens Studio version 3.3.3)
    • Customer report
    • January 22, 2021 20:52
    1 comment
  • SNAP CHAT FOR CHROMEBOOKS
    • Permanently deleted user
    • January 22, 2021 17:07
    1 comment
  • Lens Preview
    • ttsutter
    • January 22, 2021 15:30
    1 comment
  • Can't download lens studio
    • Permanently deleted user
    • January 22, 2021 10:19
    3 comments
  • Tattoo on Neck?
    • Permanently deleted user
    • January 22, 2021 08:41
    1 comment
  • 3D Particles Emitter
    • Permanently deleted user
    • January 22, 2021 02:32
    1 comment
  • Creator Features
    • guccikaden
    • January 21, 2021 17:16
    2 comments
  • Help Me Out
    • Abdullah Shahid
    • January 21, 2021 07:59
    1 comment
  • Chat Problem
    • Permanently deleted user
    • January 20, 2021 18:48
    0 comments
  • How to put URL on filter
    • Permanently deleted user
    • January 20, 2021 13:52
    0 comments
  • Can I create my own landmark
    • Safa
    • January 20, 2021 12:39
    4 comments
  • I'm looking for a lens( Cucumber)
    • none
    • January 20, 2021 11:42
    0 comments
  • How can I put website's link on my filters profile.
    • Permanently deleted user
    • January 20, 2021 07:43
    0 comments
  • «
  • ‹
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It