Anyone else having problems uploading your own Lens Preview Media? Im recording the video in lens studio but it keeps saying Upload file invalid minimum aspect ratio should be 9:16. I always used to record the media in lens studio with no problems before. anyone know a fix? // not to mention that if you use the pre made ones from snapchat they reject your lens
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Ttsutter
Make sure that the aspect ration is 9:16. If recording from smartphones it mostly differentiates a little bit. But you can change the format in any editing software and upload it to Lensstudio. ( For me it works best with 720x1280)
Cheers,
SirQu3ntin