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  • Can't see pet preview in preview
    • rynskiii
    • April 23, 2021 10:58
    0 comments
  • How do I contact the Snapchat team?
    • Aboday.123
    • April 23, 2021 01:35
    6 comments
  • what's going on
    • adskhalifa
    • April 22, 2021 03:34
    10 comments
  • Face mesh with blend shapes not reacting
    • ML
    • April 21, 2021 23:46
    3 comments
  • Coco Village Comments any
    • Permanently deleted user
    • April 21, 2021 23:25
    0 comments
  • My lens got rejected for no reason
    • Ishani Bhojwani
    • April 21, 2021 17:37
    4 comments
  • How to solve eye tracking problem
    • Permanently deleted user
    • April 21, 2021 17:33
    0 comments
  • How do I tweak eye tracking?
    • Michael Holloway
    • April 21, 2021 15:05
    0 comments
  • Kura_imprator8
    • kura_imprator88
    • April 21, 2021 05:46
    0 comments
  • lens creator
    • adskhalifa
    • April 20, 2021 19:21
    3 comments
  • annoying
    • adskhalifa
    • April 20, 2021 16:28
    10 comments
  • Alsiidk kr
    • Permanently deleted user
    • April 20, 2021 11:31
    0 comments
  • Head Binding Not Stable on Face Landmarks
    • Malmiller5
    • April 19, 2021 19:34
    1 comment
  • Where can I download Lens Studio for Snapchat?
    • Permanently deleted user
    • April 19, 2021 17:55
    1 comment
  • b3
    • flower.paree
    • April 19, 2021 03:15
    • Edited
    2 comments
  • Applying UI Widgets to Particle Effects
    • Permanently deleted user
    • April 19, 2021 02:35
    1 comment
  • Gold star
    • Hamoka7
    • April 19, 2021 02:20
    • Edited
    3 comments
  • Where Snap Camera stores a list of favorites?
    • Permanently deleted user
    • October 26, 2021 22:40
    • Edited
    8 comments
  • 2D view not showing in lens studio
    • Amril Hakim Sihotang
    • April 17, 2021 04:55
    2 comments
  • Low FPS in Snap Camera on Windows 10
    • Muyan
    • April 16, 2021 09:55
    3 comments
  • FaceErase Alpha channel?
    • gerafine
    • April 16, 2021 03:26
    3 comments
  • Performance issues in 1.12.1?
    • Permanently deleted user
    • April 15, 2021 04:02
    1 comment
  • Gary Swiercz Chicago Snapchat
    • Permanently deleted user
    • April 15, 2021 00:22
    • Edited
    0 comments
  • Imported Template Position Problems
    • Ellis Berman
    • April 14, 2021 06:16
    3 comments
  • Can the Snap Camera change position of the eyes?
    • Permanently deleted user
    • April 14, 2021 03:08
    3 comments
  • why lens studio give me the error at this time i touch send lens to device?
    • ahmadalan3422
    • April 13, 2021 17:54
    2 comments
  • mi snap camera no descarga
    • Permanently deleted user
    • April 13, 2021 17:26
    2 comments
  • my-lenses.snapchat.com doesn't work
    • Dave
    • April 13, 2021 16:32
    2 comments
  • My Lenses Site Not Loading
    • eykayare
    • April 13, 2021 07:56
    2 comments
  • Bald SnapML
    • henrytv2
    • April 12, 2021 17:26
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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