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  • Lens Studio Not Responding ERROR
    • Customer report
    • May 21, 2021 13:32
    1 comment
  • Can't Audio loop seamlessly
    • Leon The Peon
    • May 21, 2021 11:57
    3 comments
  • Help Plssss
    • Permanently deleted user
    • May 21, 2021 11:13
    2 comments
  • I need help pls
    • Khalfaaan.m
    • May 21, 2021 07:47
    4 comments
  • [Fixed] I can't change my email address here
    • ibra
    • May 24, 2021 21:01
    • Edited
    6 comments
  • Scanning snapcode on Lens Studio
    • Permanently deleted user
    • May 21, 2021 02:12
    • Edited
    1 comment
  • Help me!
    • hamokam0
    • May 21, 2021 00:29
    • Edited
    7 comments
  • How this possible!!?
    • Rayan.said20
    • May 20, 2021 23:44
    5 comments
  • Playing 3d animation on hand trigger (joints)
    • Roy Livne
    • May 20, 2021 09:29
    0 comments
  • I want to take a filter
    • Permanently deleted user
    • May 20, 2021 08:55
    3 comments
  • Lens Studio Not Responding ERROR
    • angelina_4077
    • May 20, 2021 07:48
    1 comment
  • Combining two existing lenses? Willing to pay for help!
    • Permanently deleted user
    • May 19, 2021 19:15
    2 comments
  • How to use 3d video trace my lips?
    • fansbasketball
    • May 19, 2021 08:00
    1 comment
  • new font
    • Permanently deleted user
    • May 19, 2021 01:21
    1 comment
  • How long does a Lens UPDATE approval take?
    • Permanently deleted user
    • May 18, 2021 21:55
    2 comments
  • paying for somone to make
    • Permanently deleted user
    • May 18, 2021 13:28
    2 comments
  • audio lag
    • Permanently deleted user
    • May 17, 2021 22:56
    1 comment
  • lens
    • its_aka
    • May 17, 2021 20:00
    4 comments
  • snapchat lense
    • its_aka
    • May 17, 2021 18:42
    4 comments
  • Not increasing story views
    • saqib_m55
    • May 17, 2021 16:46
    4 comments
  • Anime Style de Snapchat
    • Permanently deleted user
    • May 17, 2021 10:28
    2 comments
  • Filter not found
    • Permanently deleted user
    • May 17, 2021 01:31
    • Edited
    4 comments
  • The most handsome lens in history
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 17, 2021 00:12
    2 comments
  • lens error
    • adskhalifa
    • May 16, 2021 17:41
    9 comments
  • Why my snap camera use 6gb of ram?
    • Permanently deleted user
    • May 16, 2021 12:26
    1 comment
  • My lens problem isn't showing up
    • athb.almsha3r
    • May 16, 2021 12:03
    1 comment
  • [ TUTORIAL ] Change the 3D object size
    • FADI MATURY
    • May 16, 2021 11:20
    • Edited
    2 comments
  • Can’t find my lenses
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 16, 2021 03:13
    1 comment
  • lens not showing in profile after 24 hours
    • Rotem
    • May 15, 2021 17:24
    3 comments
  • Prize official Lens creator program
    • Paula Casado
    • May 14, 2021 12:14
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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