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lens error

  • I have the same problem and I tried to contact with Snapchat but nobody contact me

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  • same I don't know what's going on with it

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  • hello. I also have the same issue. since Friday I made two lenses they went public but they have not been uploaded still on my public profile.

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  • Hey!

    Since multiple people are facing this exact problem recently, it's probably going to be a problem on Snapchat end. Not much you can do, other than wait. I'm sure Snapchat is already working on a fix for it. Please be patient ^^


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  • The problem has been resolved already👍👍

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  • What did you do ? I am facing the same problem right now 

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  • I didn't really do anything immediately I payed the complain here, they allowed the lens show in less than 30 mins

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  • @its_aka the problem would be solve soon u just have to wait

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  • Try to update your Snapchat app ..

    Also sometimes creating public profile takes hours or day to show and update your subscribers count ...

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!