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audio lag

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Snap Lens Network Member Lens Studio Team

I'm hoping you can help me out. I'm getting mayor audio lagging issues. This is the setup I'm running. MacPro 2009 / Processor 2.93Ghz 6 Core / 16GB RAM/ AMD Radeon 7950 / OBS 26.1.2 / Snap Cam 1.12.1 / When using plugins or no Plugin at all I'm still showing a lag on my videos. Here are the things I've been able to do inside OBS in hopes of getting my audio and video to sync yet I'm not getting any successful results. OBS / Shure M7- advanced audio Properties / Sync Offset currently set to 2000 /. fyi I'm using Canon M50 plugged in via usb 2.0 and running EOS Utility software. Thank you in advance to this community.

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    Jay.mills1
    Snap Lens Network Member Lens Studio Team

    Hey @...

    If this is an issue within Lens Studio I would highly recommend reporting it within Report an issue in the help section. This will get you the most tailored help.

     

    Jay (jay.mills1)

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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