The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • How do you get lenses on Snapchat?
    • Permanently deleted user
    • May 04, 2021 07:06
    1 comment
  • Help
    • IT_066
    • May 04, 2021 03:27
    6 comments
  • Snapcamera use for youtube?
    • Permanently deleted user
    • May 03, 2021 03:09
    0 comments
  • [HELP] My Lens Studio only Run in Background When Clicked
    • Permanently deleted user
    • May 03, 2021 02:50
    6 comments
  • [Tutorial] Navigation Controller
    • Maxime
    • May 02, 2021 17:52
    • Edited
    8 comments
  • Is the snapchat creator program still up?
    • Permanently deleted user
    • May 02, 2021 06:01
    4 comments
  • Subscribe problem
    • appelsiensam
    • May 01, 2021 19:23
    7 comments
  • [TEMPLATE] motion blur
    • appelsiensam
    • May 01, 2021 16:38
    1 comment
  • Trending lens
    • achyut_gupta01
    • May 01, 2021 06:31
    5 comments
  • Help!
    • Itzgardy
    • May 01, 2021 01:38
    15 comments
  • "lense should utilize camera" solution
    • appelsiensam
    • April 30, 2021 19:37
    2 comments
  • How to reduce portrait segmentation size?
    • Permanently deleted user
    • April 29, 2021 14:07
    4 comments
  • How to create Magnifying Glass Effect?
    • Jhonnel Pica
    • April 29, 2021 08:50
    • Edited
    5 comments
  • There is a yellow star next to name when i search for my lenses, but not next to my name on my profile.
    • Itzjustkazz
    • April 29, 2021 07:04
    4 comments
  • Gold Star
    • alexficarrotta
    • April 28, 2021 21:55
    3 comments
  • Snapchat Beta
    • Jasnoor Singh🔺
    • April 28, 2021 19:57
    3 comments
  • Making Body Tracking Lens
    • Permanently deleted user
    • April 28, 2021 19:52
    3 comments
  • Tap to scale and rotate 2D images
    • Permanently deleted user
    • April 28, 2021 15:52
    2 comments
  • Face Mesh
    • ttsutter
    • April 28, 2021 15:05
    1 comment
  • How to add Best Filtered images
    • Permanently deleted user
    • April 27, 2021 22:56
    2 comments
  • RC Car/helicopter
    • Jasnoor Singh🔺
    • April 27, 2021 18:43
    10 comments
  • Control output settings in Snap Camera
    • ML
    • April 27, 2021 11:53
    5 comments
  • Wind Ripple Effect on Face
    • Permanently deleted user
    • April 26, 2021 09:03
    3 comments
  • Material Library Icon Doesn't Appear
    • Tayis
    • April 25, 2021 17:52
    3 comments
  • Rc car
    • Shcreation4
    • April 25, 2021 12:51
    6 comments
  • Fritz AI - Style Transfer - Model Import Error
    • k540076
    • April 25, 2021 08:50
    2 comments
  • Explain This Snap Team!
    • Permanently deleted user
    • April 24, 2021 08:40
    4 comments
  • CPU not supported? Yes, I said CPU, not GPU
    • Permanently deleted user
    • April 23, 2021 22:41
    3 comments
  • How do I make. the inside of the circle look like a fish eye lens?
    • Noahpreston_2
    • April 23, 2021 19:45
    2 comments
  • [Tutorial] How to bulk replace materials in lens studio
    • Phil Cohn
    • April 23, 2021 11:29
    2 comments
  • «
  • ‹
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It