I have a problem this morning, my lens studio not running but only runs in the background. Before that, I've created some of a lens studio at least for a week and it's running smoothly. FYI, I still open the lens studio yesterday. Please help me with how I can fix this. Thanks
I try reinstalling but not working, and my storage status still 16GB left.
cc @... Jonathan Solichin
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Restart your Pc or laptop and run the application it works
Now it works.
How to solve: I try to disable my network first, then run the Lens Studio. After the program running, then I enable it again
Or you can go to task manager and then Find lens studio and "End task"
Then open lens studio again
karanpadhiar21 I have try this but not working before
Thanks for your answer
Hey @... You can try restarting your PC. It will work
Hi Win,
Can you try some of these steps and see if it helps?
1-it could be a second monitor- need to unplug it and try to launch and see if you are having the same issue.
2- Try removing Lens Studio preferences and launch Lens Studio
for Windows:
delete folder Snap by path C:\Users\Your_User\AppData\Roaming\Snap
delete folder Snap by path C:\Users\Your_user\AppData\Local\Snap
Let me know how it goes!
Jonathan