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  • Lenses
    • Ibrahim Modhe
    • June 02, 2021 16:38
    1 comment
  • "No Lenses Found!"
    • Kamel94420
    • June 02, 2021 15:19
    0 comments
  • How to add only face in a screen image?
    • maheshrawat022
    • June 02, 2021 07:47
    2 comments
  • This/That Lens Help
    • Permanently deleted user
    • June 02, 2021 08:05
    • Edited
    0 comments
  • Reducing Lens Size
    • Permanently deleted user
    • June 01, 2021 21:08
    1 comment
  • {Tutorial} How to Put the User Inside a Car!
    • Noah Lupowitz
    • June 01, 2021 18:23
    • Edited
    0 comments
  • My lenses are not joining the trend
    • a.m3mri2
    • June 01, 2021 16:53
    2 comments
  • Connected Lenses
    • k540076
    • June 01, 2021 10:27
    • Edited
    1 comment
  • Why does the Snapchat team not respond to any emails?
    • Aboday.123
    • June 01, 2021 05:47
    5 comments
  • Background Segmentation + Head Binding 2D Objects?
    • Permanently deleted user
    • June 01, 2021 02:28
    5 comments
  • PLEASE HELP!!!!
    • Permanently deleted user
    • June 01, 2021 01:48
    • Edited
    3 comments
  • Website attachment with snapchat
    • Permanently deleted user
    • July 15, 2021 20:19
    • Edited
    4 comments
  • Rainbow world
    • Permanently deleted user
    • May 31, 2021 15:39
    0 comments
  • تنحيف الانف مع القلب المتحرك
    • Dxa_1880
    • May 31, 2021 14:07
    1 comment
  • View issue
    • its_aka
    • May 31, 2021 00:07
    3 comments
  • Please Help
    • Maha
    • May 30, 2021 17:37
    5 comments
  • How to edit photos without the background affecting
    • Permanently deleted user
    • May 30, 2021 15:05
    3 comments
  • Giant Teeth replication
    • Permanently deleted user
    • May 30, 2021 12:48
    2 comments
  • Lens Preview Not Working
    • prestonvlittle
    • May 29, 2021 23:14
    1 comment
  • post pending for approval
    • Rotem
    • May 29, 2021 18:33
    3 comments
  • analytics problem
    • Rotem
    • May 29, 2021 18:30
    • Edited
    0 comments
  • Need Help
    • umair_iqbal70
    • May 29, 2021 13:27
    2 comments
  • Problem Involving Community Lens
    • ethan-jcs
    • May 29, 2021 04:05
    1 comment
  • so sad
    • athb.almsha3r
    • May 28, 2021 16:06
    6 comments
  • Overlay 3D Mesh on Face Mask?
    • Joel Shaughnessy
    • May 28, 2021 12:45
    11 comments
  • Lens not showing in creator profile
    • Permanently deleted user
    • May 28, 2021 08:29
    2 comments
  • How to make money from making lenses
    • tyler8soccer
    • May 28, 2021 06:33
    4 comments
  • B3 Bomber Jackets Are Best For Winter Wear or Not ?
    • Permanently deleted user
    • May 28, 2021 05:34
    0 comments
  • Control the size of my facemask
    • Permanently deleted user
    • May 28, 2021 03:45
    1 comment
  • Can't use face mask
    • Permanently deleted user
    • May 27, 2021 09:08
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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