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Why does the Snapchat team not respond to any emails?

  • I have seen your lenses and I liked them. Not to worry keep trying emailing them and they will definitely reply to you.

    Have a nice day

    Karan Padhiar (Karanpadhiar21)

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  • Hey @...

    Idk that's weird 

     

    Public Profile and Creator Account FAQ

     

    How do I receive Creator features?

    Thank you for your interest in Creator features on Snapchat.

    To become eligible for a Creator Account, a profile must meet the following requirements: 

    • At least 100 Subscribers

    • Has had a Snap Profile for 1 week

    • At Least 1 bi-directional friend 

    We are rolling out these features to select accounts over the next few months and we hope you’ll have fun with them. 

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  • Yes, I am continuing, but I am trying from January 1 to today, about 6 months. Is this possible? Thank you for your advice and have a good day

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  • nea

    Thank you for your reply. I know these conditions. I have more than 100 new subscribers per day, and all the conditions I have, but I do not have the advantages of content creators

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  • Hey!

    Just making sure, have you set your profile to public? And then experiencing issues with not having the public lens creator insights, etc?

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!