We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
You have to wait the time out but after you waited it visit this website and unlock it
https://accounts.snapchat.com/accounts/unlock
get TweakConfigurator and Disable Substrate in Snapchat so nothings really breaking Snapchat's policies about jailbroken devices
ItzJustSamu thank you for commenting but how long should i wait to be unlocked
Usually 12 hours
Usually 12 hours
ItzJustSamu it’s about 13 hours still same thing i got same error massage
We are sorry, we were unable to process your request
It goes from 12 hours to 24 hours to 3 days to 7 days to permanently locked
ItzJustSamu sorry bro but how i know It permanently or not cause its my first time i have fear about permanently lock :( :( i
I guess give it another 12 hours and check again
ItzJustSamu ok but is there any way to know it permanently or not ? or still give me same thing
It would tell you if it’s permanently locked on the unlock page
ItzJustSamuit means i have another chance to get back my account? Sorry bro if i annoyed you thank you so much
Yea it means you have another chance just disable the substrate and it won’t happen again
Itzgardy Your phone is jailbreaked then how it is related to your snapchat account?
Locked account goes for 24 hours .. it will automatically unlocked but you have to be careful next time ..
Hsn4-4 its about 25 hours still same