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Graphics
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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi,
I'm actually not sure as when i asked snapchat about this, they didnt really say much about it, but i believe if you try contact them, they can figure out.
lensstudio-support@snapchat.com
To make a music filter what you need to do is first download the song as a compressed mp3. Then go to the plus sign under the general tab click on audio. Then click on choose audio track and put in your song. Finally under that there should be a box that says autoloop play click that and your done.
Hi Sargun_datway1,
you describe the normal way of adding an audio track that anyone also find it in the official help. (https://lensstudio.snapchat.com/guides/audio/).
Or should it actually be the case that the song is recognized (similar to Shazam) and automatically tagged so that the lens looks like in my screenshot ? This did not work for me in a test with a popular audiofile.
I tried this lens and had a very nice experience with it you can tryhere some more similar and exciting lenses.