We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
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What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
please share the screenshot of reason
joypalnavaneeth
if it doesn't give you a reason why it was taking down just reupload it, if it gets taken down again check the reason again try to resolve it, if you can not solve the issue then just comment your lens ID and wait for someone on the team to check out the issue and try to help you resolve it.
Hey souldelusion
Can you send us a screenshot and the Lens-ID please?
Did you maybe updated the lens recently or something like that?
There could be several reasons why your lens got rejected. It would be nice if you send the error message so we can take a closer look at it.
Make sure you are following all the guidelines which you can find here .
Cheers,
SirQu3ntin
Hi joypalnavaneeth, this has already happened to me I just reupload the lens and it has been validated.
If the problem persists it means that your lens is not in agreement with the guidelines.
Cheers, Ahmed_djazairii.
I dont think so... der is any issue with the guidelines. Everything is self made and top of that the mail doesn't specify the exact reason.
joypalnavaneeth
if you're still having this issue, request help at the Lens Studio Team's email:
lensstudio-support@snapchat.com
State your issue and put your Lens ID in the description.