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  • (urgent problem) Lens Rejected "filter "
    • SirQu3ntin
    • August 14, 2020 16:29
    • Edited
    5 comments
  • Your GPU not supported
    • Permanently deleted user
    • August 14, 2020 00:24
    5 comments
  • OLC
    • j.patn
    • August 13, 2020 21:47
    5 comments
  • I am interested button
    • arpitappi29
    • August 13, 2020 15:28
    3 comments
  • KiraKira Filter Tutorial
    • lottaacne
    • August 13, 2020 14:15
    0 comments
  • Super Laggy Filters
    • none
    • August 13, 2020 01:58
    0 comments
  • Super Laggy Filters
    • none
    • August 13, 2020 01:58
    0 comments
  • snap canvas
    • r-aqqq
    • August 13, 2020 01:32
    0 comments
  • ~TUTORIAL: Edge Binding Sparkles/Particles!
    • Permanently deleted user
    • August 14, 2020 21:49
    • Edited
    0 comments
  • How To Set An Object Detection Trigger and Response?
    • JT
    • August 12, 2020 02:31
    0 comments
  • Face Texture on Face Mesh
    • Leon The Peon
    • August 11, 2020 10:35
    3 comments
  • Snapcode link not working
    • Permanently deleted user
    • August 11, 2020 03:39
    1 comment
  • No puedo usar snapcamera en google meet.
    • Permanently deleted user
    • August 11, 2020 02:31
    2 comments
  • Tilt Shift Effect?
    • SirQu3ntin
    • August 10, 2020 20:37
    2 comments
  • Adding blings or glit
    • nana_mitch
    • August 09, 2020 17:06
    1 comment
  • Verification snapchat
    • Troll.punjabi
    • August 09, 2020 13:50
    2 comments
  • need help with something
    • Permanently deleted user
    • August 08, 2020 23:04
    0 comments
  • Lens Studio not launching in windows 10
    • Yuvraj Singh Thakur
    • August 08, 2020 10:02
    8 comments
  • Importing a custom face 3d model for face expressions lens
    • Permanently deleted user
    • August 08, 2020 01:53
    2 comments
  • Yellow screen
    • Permanently deleted user
    • August 07, 2020 18:59
    7 comments
  • [Tutorial] Mini Game 04 -- Game Structure and Game States
    • Nico S
    • August 18, 2021 20:17
    • Edited
    6 comments
  • Lens Studio - Tutoriels en Français
    • Robbie Conceptuel
    • August 07, 2020 16:13
    1 comment
  • How can i get verified as an OLC ? and thanks in advance
    • Hamoka7
    • August 07, 2020 14:08
    1 comment
  • スナップカメラの起動
    • Permanently deleted user
    • August 07, 2020 11:19
    2 comments
  • Laws and conditions
    • r-aqqq
    • August 06, 2020 21:02
    3 comments
  • New update
    • Permanently deleted user
    • August 06, 2020 00:38
    1 comment
  • New update
    • Permanently deleted user
    • August 06, 2020 00:38
    4 comments
  • Trouble with Error: details: LS::Excepion: Head is not tracked!
    • Justin Melillo
    • August 05, 2020 23:34
    3 comments
  • exporting tensorflow model using tutorial results in errors
    • Permanently deleted user
    • August 05, 2020 22:32
    • Edited
    4 comments
  • Replace object
    • Permanently deleted user
    • August 05, 2020 09:48
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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