Hello, for a few days my creator profile has disappeared I no longer see my lenses in the search bar and when I click on my link it brings me back to an empty page : https://lensstudio.snapchat.com/creator/3tb1H2BpeiNh_3LWVloVzw
Has my account been deleted / blocked?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
my snapchat account is working, and I can still create and unlock my lenses
Hey Kamel,
We'll take a look.
Cheers,
Vincent
I hope not to lose all my work accumulated over 3 years on lens studio 😰