We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Im having the same issue
Please wait for the team to fix it
Hey Abod & just me,
Are you having an issue with pushing to your device for testing or with publishing?
Hi Vincent Tang
I cant push lens for testing
This error started befor one hour.
Thx in advance
It looks like the issue has been resolved. Please try pushing your Lens to your device and let me know if you still have an issue.
Hi Vincent Tang
I was going to sleep but i couldnt let you wait hhhhh
Now its working fine thank you and you team
I wish one day to join you team
Hey just me,
Thanks for the confirmation. Get some sleep.
It's workiing! Good job team!
Have a good night/day! :D
Now its working fine
thank you and you team