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Is this issue causing Lens Studio to crash?
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Version
Graphics
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Mohamed Ouahbi
I have seen the same issues a couple of times here in the forum. Would be great if there is 'report' option or something like that to say that the post is in the wrong topic.
Another tool i would like to see here is, that you get a notification on the top right corner ( where your profile is) , if someone has responded to your post or so.
Yes we get an email if someone responds, but it would promote the overview here if there is something like a "User XYZ has responded on your Post "Name XYZ".
Just an idea to make the snapchat forum more user friendly and clearer :D
Cheers,
SirQu3ntin
Hey Just Me & SirQu3ntin,
I'll talk with the team about adding some tools for reporting and easier moderation.
In the mean time, if you see a misplaced/empty post, send me a link at lensstudio-support@snapchat.com and I'll clean it up.
Cheers,
Vincent