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Can't reset the login information in Lens Studio

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Permanently deleted user
Snap Lens Network Member Lens Studio Team

Hey guys,

 

I know this is a super noob question, but apparently I tried by mistake to sign in with a wrong information and phone number and now I am locked when trying to login to my lenses in LS. It says "Something Went Wrong" Please verify your acount in the Snapchat app to continue.

Any advice?

 

Thanks

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  • Avatar
    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey @... 

    Is there any button like "forgot my password" , etc? 

    You can also try to write an email to lensstudio-support@snapchat.com 

     

    Cheers,

    SirQu3ntin

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Alex,

    You may need to clear out any cached com.Snap.LensStudio credentials.

    You can find these in Credential Manager on PC

    Or Keychain Access on Mac

     

    Feel free to reach out for additional help at lensstudio-support@snapchat.com. Please be sure to include what version of Lens Studio you are working in and whether you are working on Mac or PC.

    Cheers,
    Vincent

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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