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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
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Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Are you sure it's working fine for me if anything update it to the latest version, but look at it working fine for me.
Weird, I just downloaded it... Think it might be anything with school wifi? I'm in a dorm so no choice.
If anything just get a VPN so it unblocks everything
Still can't. Any there any common issues that I'm running into? Do I need to sign in to something? I can't see any of snapchat's lenses actually.
Then yea it’s most likely your internet being blocked
That's so weird though, only seeing community lenses??
Can you just show me a screenshot
aaand I forgot to crop out my face.
yea your fine that lens isn't on Snap Camera that's why it isn't working, recently uploaded lenses take 6 hours to a day to show up on any search bar or your profile.
Hey Ryan Forbes, currently on Snap Camera you can't open all of Snapchats lenses on Snap Camera unless they're trending or being shown on Snap Camera, so this means you can't use a link from a Lens on Snapchat and try and open it on Snap Camera, as they're not typically the same link forever for each individual of Snapchats lenses, typically that's why taking note of their lenses is important when using or wanting to use Snapchats lenses, hope this helps.
Happy Snapping,
John
John Brown, I'm not able to access the lens, but earlier Samuel sent a screenshot of the lens that I want to use, in snap camera. So the lens is currently being shown or trending, just not to me. Does it change for person to person?
Its there, thanks though!