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Graphics
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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
When you say search list do you mean your lens profile or the actual search bar in the discover section. Normally when you upload a lens it takes a couple of hours to show up on the search bar or on your lens profile. As long as it is active it will appear on both shortly, if you want to use it now the best way is to scan it from lens studio and share it that way.
Happy Creating,
Ryan Shields
its been 1 millions views on my lens but this lens is not showing in my profile ?
Hmm, can you send me the lens?
Happy Creating,
Ryan Shields
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=4eeecedb5e07405aa880f2b5eebca329&metadata=01
my all lens is shown but this lens is not showing in profile or search list
Hey Shreyansh, great question if the lens was recently updated or uploaded it can take a few days to show up on the search menu. If have published the lens and still isn’t there after a few days try searching in chats or lenses if it still doesn’t show up this might be the way you tag the lens or how you named it can make it more difficult to find.
Exactly what Chris said, if it's been recently posted or you updated it to another lens it's going to take some time to come back online
its been 10 days to publish and more than 1 millions views on my lens, only this lens is not showing on my profile or search bar please solve
my lens is still on trending list
I'm not exactly sure then, check with lens support by emailing them at the email below. Just make sure to clearly explain the issue!
Email : lensstudio-support@snapchat.com
Happy Creating,
Ryan Shields
i want to creat a streak lens with adding diffrent images and when tap the next image will show how i do it ? anybody knows?plz help me i m new on lens Studio
Jaskaran Badesha u can do this with scripting
Hey Jaskaran Badesha
Look at your Post , i answered you how to do it
Here
Cheers,
SirQu3ntin