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lens Questions

  • When you say search list do you mean your lens profile or the actual search bar in the discover section.  Normally when you upload a lens it takes a couple of hours to show up on the search bar or on your lens profile.  As long as it is active it will appear on both shortly, if you want to use it now the best way is to scan it from lens studio and share it that way.

     

    Happy Creating,

     

    Ryan Shields

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  • its been 1 millions  views on my lens but this lens is not showing in my profile ?

     

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  • Hmm, can you send me the lens?

     

    Happy Creating,

     

    Ryan Shields

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  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=4eeecedb5e07405aa880f2b5eebca329&metadata=01

     

     

    my all lens is shown but this lens is not showing in profile or search  list

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  • Hey Shreyansh, great question if the lens was recently updated or uploaded it can take a few days to show up on the search menu. If have published the lens and still isn’t there after a few days try searching in chats or lenses if it still doesn’t show up this might be the way you tag the lens or how you named it can make it more difficult to find.

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  • Exactly what Chris said, if it's been recently posted or you updated it to another lens it's going to take some time to come back online 

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  • its been 10 days to publish  and more than 1 millions  views on my lens,  only this lens is not showing on my profile or search bar please solve 

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  • my lens is still  on trending list 

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  • I'm not exactly sure then, check with lens support by emailing them at the email below.  Just make sure to clearly explain the issue!

    Email : lensstudio-support@snapchat.com

    Happy Creating,

    Ryan Shields

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  • i want to creat a streak lens with adding diffrent images and when tap the next image will show how i do it ? anybody knows?plz help me i m new on lens Studio

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  • Jaskaran Badesha u can do this with scripting 

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  • Hey Jaskaran Badesha

    Look at your Post , i answered you how to do it 

    Here 

     

    Cheers,

    SirQu3ntin

     

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!