Lens Studio gets stuck and won't save the project

  • Lens Studio has an automatic inbuilt save system which saves your projects without you having to save it just follow the directory below and put your pc name instead


    C:\Users\YOURPCNAMEl\AppData\Roaming\Snap\Lens Studio\Autosaves


    or you can do 

    Windows+R which opens up Run

    then type in %appdata%

    find Snap folder

    click Lens Studio after clicking Snap 

    then there's your autosaves folder



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  • Hey Camila Gómez

    Does this problem occur just one time or more often?

    Maybe your system requirements are too low. You can find a link about it by clicking here .

    But the issue may also be an issue of lensstudio. Re- Installing Lensstudio should fix it most of the time.




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  • Same problem.  I have a recently installed Lens Studio v4.0.1  and the problem seems to occur after I step away from the computer and the computer goes to sleep.  When the computer wakes up again after some time has passed, projects stop saving.  If I try to save, the message "Project saved" never appears in the logger.  Lens Studio will then hang if I try to close and needs to be terminated from the task manager.  The only workaround seems to be to shut down and relaunch after returning to the computer, before I do any more work.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!