Lens Studio gets stuck and won't save the project

  • Lens Studio has an automatic inbuilt save system which saves your projects without you having to save it just follow the directory below and put your pc name instead

     

    C:\Users\YOURPCNAMEl\AppData\Roaming\Snap\Lens Studio\Autosaves

     

    or you can do 

    Windows+R which opens up Run

    then type in %appdata%

    find Snap folder

    click Lens Studio after clicking Snap 

    then there's your autosaves folder

     

     

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  • Hey Camila Gómez

    Does this problem occur just one time or more often?

    Maybe your system requirements are too low. You can find a link about it by clicking here .

    But the issue may also be an issue of lensstudio. Re- Installing Lensstudio should fix it most of the time.

     

    Cheers,

    SirQu3ntin

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  • Same problem.  I have a recently installed Lens Studio v4.0.1  and the problem seems to occur after I step away from the computer and the computer goes to sleep.  When the computer wakes up again after some time has passed, projects stop saving.  If I try to save, the message "Project saved" never appears in the logger.  Lens Studio will then hang if I try to close and needs to be terminated from the task manager.  The only workaround seems to be to shut down and relaunch after returning to the computer, before I do any more work.

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We're here to help! We just need a little bit of information...

What system are you using?

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Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Happy creating!