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Snap Camera Crashing After Selecting Filter

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Alex
Snap Lens Network Member Lens Studio Team

Hey all, everytime I select a filter it partially loads then stops, but this does not crash the application. After doing this, the app will crash if I start recording or try selecting another filter or reloading the current filter. This then freezes the application until closed with task manager.

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey Alex

    Do you have the right "requirements"?

    • Operating System: Windows 10 (64 bit); MacOS 10.13+
    • Hardware: Minimum of Intel Core i3 2.5Ghz or AMD FX 4300 2.6Ghz or Apple M1 with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
    • Please make sure that you have the latest driver for your specific graphics card installed
    Does  any crash report or error message occur?
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    Alex
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hey cuzimqu3ntin

    Yes I meet all of the system requirements by quite a decent amount to utilize Snap Camera. No crash report is ever generated and no error messages occur, It just forces the camera to freeze until I click off the filter. After clicking off the filter it immediately freezes the application and crashes. After crashes it also continues to run in the background until I force close it with Task Manager.

    My drivers are also currently up to date and my Windows 10 is also running on the latest build.

    I have also tried downloading previous versions of snap camera to see if it fixes or changes the issue, but it has had no effect.

    I also found out that starting a recording through the snap camera application has the same effect.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

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