I made a lens a few days ago and it's gaining views but it's not showing up in my creator profile and I can't find it in search either.
The lens is set to public so I don't know what the issue is.
This has never happened to me before and I am genuinely confused.
So does anyone know why this happens or a way to resolve it?
pls help :)
thank you!
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
It usually take around 24hr to appear lens in our public profile. check your lens studio has the same id logged in. or "do not promote" is off
monish_badi I made the lens 1/26/2020 at 4:49pm (five days ago). I only have one account so yes lens studio is logged into the right account. What makes it really confusing is that I made a lens last night at 11:18pm and it is already showing up on my profile but the other one is still not there. Thanks for the suggestions though! :)