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What system are you using?
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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
You have to be above 18 it gives you the option from Spotlight & Snap map the 3 dots
I'm over 18 years old, but I don't have the 3-dot option in the Spotlight & Snap map.
Hey there,
You can feel free to create a public profile as long as you are 18+, Snapchat is releasing the update slowly which will allow everyone that is 18+ to create a public profile. If you did not receive this feature yet, never fear, you will have it soon!
You can see if you are able to create it by tapping your bitmoji on the top left of your screen, and then it will say "Create Public Profile", under the three dots under "Snap Maps"
Check a similar post to this one here:
https://support.lensstudio.snapchat.com/hc/en-us/community/posts/360075354272-Public-Profile
Goodluck!
Darius W
Hey there,
You can feel free to create a public profile as long as you are 18+, Snapchat is releasing the update slowly which will allow everyone that is 18+ to create a public profile. If you did not receive this feature yet, never fear, you will have it soon!
You can see if you are able to create it by tapping your bitmoji on the top left of your screen, and then it will say "Create Public Profile", under the three dots under "Snap Maps"
Check a similar post to this one here:
https://support.lensstudio.snapchat.com/hc/en-us/community/posts/360075354272-Public-Profile
Goodluck!
Darius W
Thank you for putting this post. I also wanted to know about it. The answer is really helpful. I use snapchat mostly for gas grill review.