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Lens Rejected

  • Hey rkingya

    Can you provide us a screenshot of the Lens or describe how it looks like? It would be also helpful if you tell us what the rejection message is and which components of your Lens is violation against the guidelines (Violating Components).

     

    Cheers,

    SirQu3ntin

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  • Sure the reason is as follows:

    Reason for rejection:
    This Lens contains brand imagery associated with Snap Inc. Please ensure all Snapchat logos conform to our Brand Guidelines: https://storage.googleapis.com/snap-inc/brand-guidelines/snapchat-brand-standards.pdf;
    This Lens has been removed due to a violation of our terms or guidelines. Please review our guidelines: https://lensstudio.snapchat.com/guides/submission/submission-guidelines/ and update your submission
    Violating component(s):
    Lens Preview Media

    The lens is pretty much straightforward and changes eye colors as displayed.

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  • Hey rkingya

    As you can see the violating component is only the Lens preview media. Often people attach a text like "Add Me on Snapchat" or "add me for more Lenses", to their Lens and this will also be visible in the preview media.

    If you do have a text like this in your preview i would advise to remove that text and upload it without it. Or you can record a preview without the text first and add in later in the browser.

     

    Cheers,

    SirQu3ntin 

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  • Hey @SirQu3ntin

    Thanks you for helping.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!