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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
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Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Happy creating!
Hey rkingya
Can you provide us a screenshot of the Lens or describe how it looks like? It would be also helpful if you tell us what the rejection message is and which components of your Lens is violation against the guidelines (Violating Components).
Cheers,
SirQu3ntin
Sure the reason is as follows:
Reason for rejection:
This Lens contains brand imagery associated with Snap Inc. Please ensure all Snapchat logos conform to our Brand Guidelines: https://storage.googleapis.com/snap-inc/brand-guidelines/snapchat-brand-standards.pdf;
This Lens has been removed due to a violation of our terms or guidelines. Please review our guidelines: https://lensstudio.snapchat.com/guides/submission/submission-guidelines/ and update your submission
Violating component(s):
Lens Preview Media
The lens is pretty much straightforward and changes eye colors as displayed.
Hey rkingya
As you can see the violating component is only the Lens preview media. Often people attach a text like "Add Me on Snapchat" or "add me for more Lenses", to their Lens and this will also be visible in the preview media.
If you do have a text like this in your preview i would advise to remove that text and upload it without it. Or you can record a preview without the text first and add in later in the browser.
Cheers,
SirQu3ntin
Hey @SirQu3ntin
Thanks you for helping.