My page:
https://lensstudio.snapchat.com/creator/McA3FIak0jzvL8NZ31O9fQ
Hello all members of the community
How to solve this problem on the edges of the video on the My Lenses page
And make the video complete
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Saad Al-Faridi,
This typically happens to a Lens Preview (Snap or Video), if the Aspect Ratio of the File isn't 9:16. The Best Preview size (Simulation) from Lens Studio to Export with is the iPhone 8 Simulation as it goes by the 9:16 Aspect Ratio. So Depending on the Preview Media you use whether Snap or Video, you'll be able to export it via the iPhone 8 Simulation (9:16 Aspect Ratio), hopefully without major tweaking to the media, if you need to fix it you can do so via a Legacy Billboard or Screen Image, hope this helps.
Happy Snapping,
John
Thank you for comment