The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Uploading Error - Lens too large unpacked

  • Try it with the frames lowered first, that's my guess.

    Comment actions Permalink
  • ItzJustSamu, this is the animation lowered from 36 frames to 15. Either way all of the animations added together equal 320 KB's, and the other assets total out to 252 KB's and then the one 3D mesh (used for multiple assets) is 131 KB's.

    All told the assets are 703 KB's. Or 0.7 MB out of the max 4 MB. Even the uncompressed Public folder all the assets add up to ~4MB's.

    I was hoping that someone had come across an issue like this that I could reference a solution for. I feel like I need to rebuild the file from scratch as it seems like a program error, possibly counting old high-res assets that I have deleted. And I wanted to avoid that if possible.

    Comment actions Permalink
  • If its a possibility it is the animation with those frames then maybe try lowering them more 46MB doesn't come from nowhere just give it a shot and disable one thing at a time and if that doesn't work then enable it back and try it with every asset, not that I've seen these 2 years no one has had this exact issue but there was this one that the lens would basically create an echo which maxed out your ram usage and would crash your phone or wouldn't upload because it was duplicating.

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!