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Lens Rejected

  • Hey!
    Sometimes that happens, have you tried resubmitting the Lens?
    Does the problem occur every time?

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  • Hey Win try resubmitting the lens and if it gets rejected then please show more images of lens to us

     Have a great day


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  • Hi , as it says the lens may contain personal identification such as personal email or phone number - check your lens again and re publish it after editing it - remove any personal identification -


    Good luck 


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  • Okay- So I faced the same error once-make sure you do not use any copyrighted words like Snapchat or any piece of information which is related to you or is personal.

    Hope that's helps

    In case you need any help add me on snap :)


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  • Change the artist name on the song because it contains personal indentifiable information, and for any other lens the Lens Studio team will always send you the reason for the rejection.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!