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  • How to change frame size of image texture
    • Permanently deleted user
    • August 03, 2021 12:22
    0 comments
  • Open saved file without backup
    • Permanently deleted user
    • August 02, 2021 04:38
    1 comment
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    • Naifcry
    • August 02, 2021 02:14
    1 comment
  • ashqymahde
    • ashqyzeb8ri
    • August 01, 2021 10:10
    0 comments
  • SNAP CAMERA WONT OPEN
    • Permanently deleted user
    • August 01, 2021 00:33
    2 comments
  • instagram filter looking smooth face makeup in lens studio?
    • Permanently deleted user
    • July 30, 2021 22:43
    1 comment
  • Hair Simulation failure
    • Xósem Amero
    • July 30, 2021 18:07
    2 comments
  • like videostar filter?
    • yaraoka20
    • July 30, 2021 15:43
    1 comment
  • how to get bigger lips?
    • yaraoka20
    • July 30, 2021 15:31
    3 comments
  • [Tutorial] How to delete business profile and get onto spotlight profile
    • Jasnoor Singh🔺
    • July 29, 2021 19:26
    4 comments
  • W7SAA
    • K6kka
    • July 29, 2021 15:03
    0 comments
  • Hair simulation blur is bugged
    • Alex Scale
    • July 29, 2021 14:07
    14 comments
  • Whitening teeth without whitening tongue
    • Permanently deleted user
    • July 28, 2021 21:42
    2 comments
  • latest version 4.1 not installing
    • Permanently deleted user
    • July 28, 2021 20:59
    0 comments
  • Body Mesh + VFX
    • Josh Beckwith
    • July 28, 2021 19:29
    4 comments
  • [Hiring] Full or Part-time Lens Studio creator
    • Customer report
    • July 28, 2021 18:15
    1 comment
  • How to create 3D eyelashes?
    • Permanently deleted user
    • July 28, 2021 10:26
    2 comments
  • [Tutorial] Body Tattoo Lens – Easy! Featured
    • maximkuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • [Tutorial] How to make body mesh
    • FADI MATURY
    • July 27, 2021 19:41
    4 comments
  • business
    • adskhalifa
    • July 27, 2021 18:55
    5 comments
  • Failed to add resource,check log for more information
    • yara2808
    • July 27, 2021 08:04
    1 comment
  • Insights not working
    • henrytv2
    • July 26, 2021 20:49
    6 comments
  • lens rejected !
    • yuv1i
    • July 26, 2021 04:15
    2 comments
  • can we get deleted project back ?
    • yuv1i
    • July 25, 2021 23:34
    • Edited
    3 comments
  • Making public profile for Snapchat lenses and website link?
    • Permanently deleted user
    • July 25, 2021 18:15
    3 comments
  • Lens Snapchat
    • Cydia_raed70
    • July 25, 2021 16:53
    1 comment
  • Version 4.1 Network Error
    • Jhonnel Pica
    • July 25, 2021 06:00
    11 comments
  • Shape Lens
    • Permanently deleted user
    • July 25, 2021 04:02
    0 comments
  • kawd10
    • kawd10
    • July 24, 2021 17:52
    0 comments
  • best mouse for cad and gaming
    • Permanently deleted user
    • July 24, 2021 10:33
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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