Hey all,
We are using the new hair simulation template to create a hair experience for a client. We are facing a problem where the materials seem bugged. When we apply the materials to our own splines, everything works fine. When we edit the hair materials, like color, alpha treshold, hair cut parameter etc the blur settings are zero which gives an ugly, non smooth result.
Any reason why this is happening? Thanks!
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
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Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Happy creating!
Hey Alex Scale,
Can you provide an image or video of what you are seeing?
Cheers,
Vincent
https://we.tl/t-x7W3ZWuLxj
Hey Vincent Tang!
Here is a video where I recorded the bug. The first hair material is with a edited material where I changed the color. It looks like that on mobile, but not in the viewport. When I grab an material which is default, not edited, the blur works. Thanks!
Hey Alex,
I'm having trouble replicating your issue. Can you provide some more info so we can take a closer look?
Edit: Also please send along a screen shot of your hair material properties.
Cheers,
Vincent
Windows Lens studio 4.1.0
iOS Snapchat v11.38.2
iPhone Xs 14.6
iPhone 11 14.6
https://drive.google.com/drive/folders/19vtyeTjj5uTcjxeIt9F8nxWKNAA-LVQY
I added a video where you can see the edited material (hair_brown) without the blur/not working and the non edited material (Hair_Pomegranate) with blur/working
EDIT: After re-opening the project, the blur also breaks in the previewer. I added a screenshot and the project in the drive.
Hey Alex Scale,
Where are you getting this hair material from? I'm not seeing the Blur Multiplier slider which makes me think this is a copy from a legacy version before we added it properly. Do you have this issue if you create a default hair material in Lens Studio?
Cheers,
Vincent
Hey Vincent Tang
Interesting.. I just opent the hair simulation template. I dont see the default hair material, only these ones, they don't have the blur multiplier also:
Ill do a clean install and see if that works.
Vincent Tang clean install, deleted all the files in roaming and local to get a fresh new template. Still the same case, when I edit a material, the blur gets lost and no blur multiplier in the materials.
To clarify, the materials are from the template, I did not add anything. Can you send me a proper template/file/material to alex.scale@greenhousegroup.com ? I just need it working and a quick fix would be fine for now.
Hey Alex,
I did some testing and it looks like an issue with how the PC version of Lens Studio handles the material. I tried importing the version that is working on Mac and have the same issue. I've reached out to the devs to see if we have workaround you can use.
Cheers,
Vincent
Hey Alex Scale
We did some troubleshooting and the issue is likely with the shader not working correctly on PC. We are working on a fix but I couldn't say what the timeline would be on that.
The only reliable workaround I could find was to use the Mac version of Lens Studio where I cannot reproduce the issue despite my best efforts.
Cheers,
Vincent
Vincent Tang I can confirm that the template works properly on mac.
When I save the template on mac and send it to my work computer on windows, the hair material blur component inside the material disappears again. So the windows version does something which breaks the material or namespace maybe?
Hey Alex Scale,
I'm not certain of the exact cause but the team is looking into it. Thank you for flagging this bug.
Cheers,
Vincent
Vincent Tang problem is solved thanks!
We only have a problem that uploading seems to give us an technical fault. Maybe it is related with this problem? Our log has no errors and the preview works just fine.
Lens ID: de90039a-88da-419f-83fd-de2f8aaa4b2e
Make sure you meet all of the requirements above and then it should work!
If you have any further questions then check, or let me know and I will respond as soon as possible!
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