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  • Dynamic writing/reading of files in Lens Studio?
    • Permanently deleted user
    • September 24, 2021 18:51
    • Edited
    1 comment
  • I have problem in my lenses Views
    • Alkayedd
    • September 24, 2021 08:17
    4 comments
  • Does ArCore Depth Api Based filters work on IOS …????
    • snapbyviko
    • September 25, 2021 02:10
    • Edited
    3 comments
  • Hlo guys i am share with u final script change to script..!
    • snapbyviko
    • September 23, 2021 02:20
    1 comment
  • no mask on snapchat search
    • gaffurik
    • September 22, 2021 18:54
    2 comments
  • stranger things
    • gaffurik
    • September 22, 2021 18:52
    2 comments
  • [TEMPLATE] Slider That Moves Objects
    • Noah Lupowitz
    • September 22, 2021 13:54
    • Edited
    2 comments
  • Transparent Hair Tips (like Substance Painter Lens Studio Material)
    • Franziska Schneider
    • September 22, 2021 08:51
    • Edited
    2 comments
  • Searching for a lens
    • Permanently deleted user
    • September 22, 2021 06:49
    2 comments
  • Snap camera lagging like crazy
    • Permanently deleted user
    • September 22, 2021 00:05
    1 comment
  • Slow frame rate when saving recording from video preview
    • Permanently deleted user
    • September 21, 2021 23:52
    1 comment
  • Slow frame rate when saving recording from video preview
    • Permanently deleted user
    • September 21, 2021 23:52
    0 comments
  • On Snap camera my canon DSLR camera won’t connect with snap camera
    • Permanently deleted user
    • September 21, 2021 23:50
    0 comments
  • Help restoring lens
    • nathaliev999
    • September 21, 2021 22:05
    1 comment
  • Adding filter to DSLR camera video footage
    • Permanently deleted user
    • September 21, 2021 16:54
    0 comments
  • Adding filter to DSLR camera video footage
    • Permanently deleted user
    • September 21, 2021 16:54
    8 comments
  • Complex UI Menu start (Configuration)
    • Permanently deleted user
    • September 21, 2021 11:41
    3 comments
  • Physics.Collider Component Bug? Hair Simulation Template
    • jacobchat
    • September 21, 2021 05:37
    • Edited
    2 comments
  • “Can’t play video, codec is not supported, please use h264” video preview error
    • Permanently deleted user
    • September 21, 2021 02:53
    0 comments
  • “Can’t play video, codec is not supported, please use h264” video preview error
    • Permanently deleted user
    • September 21, 2021 02:53
    0 comments
  • Video from DSLR not playing in video preview panel
    • Permanently deleted user
    • September 21, 2021 00:21
    1 comment
  • On Snap Camera, How can we view all Lenses by Snapchat?
    • nevermore82
    • September 20, 2021 22:10
    3 comments
  • [TEMPLATE] MineSweeper Filter
    • justin.crx
    • September 20, 2021 18:54
    • Edited
    5 comments
  • Uncompressed Size Limitation issue
    • Edgars Adamovics
    • September 20, 2021 14:43
    3 comments
  • moments
    • willys :)
    • September 19, 2021 05:46
    3 comments
  • hi creator
    • willys :)
    • September 19, 2021 05:41
    • Edited
    1 comment
  • Play MD lens with transitions that were used in the design of the lens
    • muhannadmujali
    • September 18, 2021 23:12
    2 comments
  • 337.652.438 million views
    • muhannadmujali
    • September 18, 2021 23:11
    5 comments
  • 875 million views
    • muhannadmujali
    • September 18, 2021 23:09
    1 comment
  • Levelset Collider
    • persica_22
    • September 18, 2021 17:58
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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