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  • My account temporarily locked
    • Poeticsensei
    • September 18, 2021 08:26
    5 comments
  • My lens is not working on snap camera
    • Permanently deleted user
    • September 17, 2021 23:52
    2 comments
  • makeup iso file
    • Permanently deleted user
    • September 17, 2021 21:21
    2 comments
  • Random Object Rotation Script
    • Jorik Rosa
    • September 17, 2021 17:07
    • Edited
    4 comments
  • How can i rest a lens with TAP event?
    • Permanently deleted user
    • September 14, 2021 15:08
    1 comment
  • My DIY working
    • Permanently deleted user
    • September 14, 2021 10:46
    1 comment
  • Lens publishing algorithm changed?
    • Franziska Schneider
    • September 14, 2021 08:39
    • Edited
    1 comment
  • the student
    • Permanently deleted user
    • September 13, 2021 13:47
    0 comments
  • Randomly position objects
    • Permanently deleted user
    • September 12, 2021 23:06
    5 comments
  • Face mesh problem installing 3D mask
    • geek_medo
    • September 12, 2021 15:08
    3 comments
  • Looking to partner with a talented lens creator & work with popular influencers!
    • Permanently deleted user
    • September 10, 2021 04:25
    • Edited
    3 comments
  • 1 Billion views every month!
    • Rotem
    • September 09, 2021 01:54
    5 comments
  • Video playback sync issues
    • Josh Beckwith
    • September 08, 2021 17:11
    0 comments
  • 'Optimize for Green Screen' is Not Working
    • Permanently deleted user
    • September 08, 2021 13:08
    0 comments
  • L3ntes
    • Permanently deleted user
    • September 08, 2021 04:56
    0 comments
  • L3ntes
    • Permanently deleted user
    • September 08, 2021 04:56
    0 comments
  • How can I recreate "Fire Heart Mood" by Snapchat.
    • snapbyviko
    • September 07, 2021 23:49
    • Edited
    0 comments
  • How to create image object 100% programatically???
    • snapbyviko
    • September 07, 2021 08:25
    • Edited
    0 comments
  • Is there any difference between creator Profile (given by snapchat) and Business Profile?
    • maheshrawat022
    • September 06, 2021 19:58
    • Edited
    5 comments
  • Sound Triggers not working in Snap Camera?
    • Permanently deleted user
    • September 06, 2021 10:30
    7 comments
  • Camera
    • Malkit_gill21
    • September 06, 2021 10:01
    2 comments
  • Safety
    • דור כהן
    • September 06, 2021 09:52
    1 comment
  • Insights but cant make public profile
    • lenzo
    • September 05, 2021 22:15
    19 comments
  • verified
    • deema1889
    • September 05, 2021 14:34
    14 comments
  • New Lens
    • justin.crx
    • September 05, 2021 12:22
    1 comment
  • Style Transfer bug
    • Permanently deleted user
    • September 05, 2021 10:21
    3 comments
  • public profile issue
    • Hsn4-4
    • September 04, 2021 22:39
    4 comments
  • How to change password
    • Permanently deleted user
    • September 04, 2021 07:25
    5 comments
  • eysanooefmas8
    • eysa_nooef11
    • September 04, 2021 05:31
    2 comments
  • fps lentos
    • Permanently deleted user
    • September 03, 2021 01:09
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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