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  • what is the solution?
    • Permanently deleted user
    • November 22, 2021 21:34
    1 comment
  • Blendshape animation to modify another object
    • Clint
    • November 22, 2021 14:21
    4 comments
  • شرح تصميم عدسة رفع فديو من البوم الكامير Video upload lenses from camera roll Studio B
    • Permanently deleted user
    • November 21, 2021 14:49
    0 comments
  • Cloth Physics
    • Permanently deleted user
    • November 21, 2021 12:26
    • Edited
    0 comments
  • Lens error, but none seen in log
    • r-aqqq
    • November 21, 2021 04:27
    0 comments
  • Windows OS Requirements
    • Permanently deleted user
    • November 19, 2021 16:51
    0 comments
  • Good payment method
    • Lakhan Rajak
    • November 19, 2021 14:37
    0 comments
  • Add custom device simulation sizes?
    • Pete Baron
    • November 18, 2021 01:41
    3 comments
  • Plane detection in world tracking mode
    • Bart T.
    • November 17, 2021 22:04
    4 comments
  • Проблема скачки
    • Permanently deleted user
    • November 17, 2021 17:39
    0 comments
  • Проблема скачки
    • Permanently deleted user
    • November 17, 2021 17:39
    0 comments
  • Pair multiple devices to Lens Studio?
    • Permanently deleted user
    • November 17, 2021 16:53
    1 comment
  • Snapchat LUTs
    • xinatorr
    • November 17, 2021 13:21
    1 comment
  • Snap creators
    • aminalabdullah
    • November 16, 2021 19:12
    0 comments
  • Is Snap Camera down?
    • Permanently deleted user
    • November 16, 2021 18:04
    3 comments
  • Hair Simulation - Split color?
    • Permanently deleted user
    • November 15, 2021 22:42
    0 comments
  • Lens error when I publish filter related to playing video texture
    • Customer report
    • November 15, 2021 16:54
    • Edited
    0 comments
  • Won't open specific lens URL in Snap Camera
    • Permanently deleted user
    • November 15, 2021 01:28
    2 comments
  • {TUTORIAL} How to convert 3D model formats to support Lens Studio {use blender}
    • FADI MATURY
    • November 14, 2021 01:39
    1 comment
  • Masking out bloom when face overlaps
    • Permanently deleted user
    • November 13, 2021 20:36
    0 comments
  • [Tutorial] Segmented Face Grid Lens - Easy!
    • Permanently deleted user
    • November 13, 2021 17:27
    0 comments
  • Massey Ferguson 260 for sale | MF 260 tractor price in 2021
    • Permanently deleted user
    • November 13, 2021 10:41
    0 comments
  • lens invalid
    • Kartik Natekar
    • November 12, 2021 07:29
    1 comment
  • Flip filtters
    • Permanently deleted user
    • November 12, 2021 05:49
    1 comment
  • Rotate texture by face orientation
    • dannymarree
    • November 11, 2021 15:14
    1 comment
  • How to make a pixel face filter
    • minimasina
    • November 11, 2021 14:33
    1 comment
  • How do I change the Clipping in the viewport?
    • Permanently deleted user
    • November 11, 2021 11:26
    0 comments
  • BluRay drive spinning up over and over (Snapcam Win 10)
    • Patrick
    • November 11, 2021 09:18
    0 comments
  • [Resource] Add a lens to video
    • modelsbymike3d
    • November 10, 2021 21:44
    5 comments
  • Post Effect on Segmentation body, not background image/video
    • Permanently deleted user
    • November 10, 2021 19:30
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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