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  • Uploading Error + Network Error + Asset Library Error
    • Permanently deleted user
    • January 27, 2022 01:30
    3 comments
  • Snapchat account
    • Nolimitro.22
    • January 27, 2022 00:25
    2 comments
  • الرياض
    • M_alshibani9
    • January 26, 2022 20:04
    0 comments
  • I have a problem
    • Permanently deleted user
    • January 26, 2022 18:41
    0 comments
  • Distorted audio when importing video in Picsart video editor & Inshot Video editor
    • Permanently deleted user
    • January 26, 2022 16:11
    0 comments
  • Create Snapchat Lens
    • Permanently deleted user
    • January 25, 2022 18:54
    0 comments
  • captain america
    • mr_shwana
    • January 25, 2022 12:11
    0 comments
  • [TUTORIAL] roblox 3D filter
    • appelsiensam
    • January 24, 2022 11:29
    8 comments
  • Assistance required with 3D model bust tracking
    • Permanently deleted user
    • January 24, 2022 04:22
    6 comments
  • Arranging Objects
    • Permanently deleted user
    • January 23, 2022 12:46
    2 comments
  • Lens Creation date
    • Nickyyg12
    • January 22, 2022 23:17
    1 comment
  • Project not loaded, unknown error
    • Abdelhak Sidi Ali Mebarek
    • January 21, 2022 18:39
    • Edited
    2 comments
  • where to download profile builder
    • Permanently deleted user
    • January 21, 2022 16:22
    • Edited
    0 comments
  • Test Link to Share
    • Permanently deleted user
    • January 21, 2022 14:27
    3 comments
  • ML model to age people?
    • Permanently deleted user
    • January 20, 2022 21:41
    1 comment
  • Segmentation for everything real vs. AR
    • Permanently deleted user
    • January 20, 2022 20:16
    1 comment
  • How to Delete messages permanently from WhatsApp?
    • Permanently deleted user
    • January 20, 2022 20:08
    1 comment
  • Snapchat question..
    • Permanently deleted user
    • January 19, 2022 17:48
    • Edited
    0 comments
  • people can't see my posts
    • Permanently deleted user
    • January 19, 2022 13:57
    2 comments
  • Cannot preview lens with snapcode
    • Ruya Baraz
    • January 19, 2022 12:27
    2 comments
  • Hello Snapchat i'm lens creator, I have 62 lenses about 3D modeling And AR and face effect .. all of them, I need verification gold star how i get this..thanks username : alanhawrami
    • Alanhawrami
    • January 18, 2022 19:59
    • Edited
    3 comments
  • How can i move points?
    • Permanently deleted user
    • January 18, 2022 18:58
    1 comment
  • My Snapchat cam not working specially video recording issue
    • Permanently deleted user
    • January 18, 2022 07:14
    1 comment
  • What happens before my Snap can reach Spotlight?
    • Permanently deleted user
    • January 18, 2022 07:13
    1 comment
  • Lens Analytics question
    • Dirk de Jong
    • January 17, 2022 16:09
    3 comments
  • [SCRIPT] Total Lens Count
    • appelsiensam
    • January 16, 2022 17:17
    0 comments
  • kurdish
    • itzz-arsh2021
    • January 16, 2022 01:16
    0 comments
  • Low FPS When Tabbed Into Game
    • Permanently deleted user
    • January 15, 2022 23:37
    1 comment
  • local lenses
    • Permanently deleted user
    • January 15, 2022 18:42
    • Edited
    1 comment
  • lens examples for education
    • Permanently deleted user
    • January 15, 2022 17:43
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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