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  • How to get and used lenses on Snapchat?
    • Permanently deleted user
    • December 30, 2021 11:54
    3 comments
  • extra text from image libray
    • none
    • December 29, 2021 20:27
    0 comments
  • Camera Not Working Fine
    • Permanently deleted user
    • December 27, 2021 19:45
    2 comments
  • Lens Studio Won't Launch "Entry Point Not Found"
    • Permanently deleted user
    • December 27, 2021 12:19
    3 comments
  • opengl32 is not work w snap camera
    • Permanently deleted user
    • December 27, 2021 01:56
    1 comment
  • How to programmatically control the selected lens
    • Permanently deleted user
    • December 26, 2021 21:18
    0 comments
  • How to mirror flip the lens?
    • Permanently deleted user
    • December 25, 2021 04:11
    2 comments
  • someone help me pls
    • Permanently deleted user
    • December 25, 2021 02:09
    5 comments
  • Why is the camera lens circular but the image sensor is rectangle in shape?
    • Permanently deleted user
    • January 06, 2022 07:36
    • Edited
    0 comments
  • Sending an Intent to Snapchat?
    • Permanently deleted user
    • December 24, 2021 11:10
    0 comments
  • too many requests, please try again later.
    • Permanently deleted user
    • December 23, 2021 15:50
    • Edited
    0 comments
  • No lenses found on my snap camera
    • Permanently deleted user
    • December 23, 2021 14:55
    3 comments
  • Snapcamera saying too many requests please try again later
    • Permanently deleted user
    • December 23, 2021 13:14
    2 comments
  • lenses aren't loading
    • katz_lava
    • December 23, 2021 11:28
    2 comments
  • Lens does not list my name after being published
    • Bart T.
    • December 22, 2021 23:52
    2 comments
  • My world object stuck and follow camera instead of being placed in world.
    • Guillaume
    • December 21, 2021 11:19
    2 comments
  • 0966569999912
    • amolah054
    • December 20, 2021 15:37
    0 comments
  • 3D Body tracking shake move
    • Permanently deleted user
    • December 19, 2021 22:29
    3 comments
  • azhesingl
    • azha_officiall
    • December 19, 2021 21:11
    0 comments
  • الفايز للعطور
    • alfayezperf_ksa
    • December 18, 2021 08:16
    3 comments
  • how do i decrease the particles speed
    • rubal 17
    • December 16, 2021 10:08
    6 comments
  • Baseball cap shadow mesh
    • HelloFrancisco
    • December 16, 2021 04:49
    5 comments
  • error
    • Permanently deleted user
    • December 15, 2021 17:47
    1 comment
  • How do I change the brightness of Lens
    • Permanently deleted user
    • December 15, 2021 14:45
    2 comments
  • Lens works on computer preview and phone but...
    • Anszi Panszi
    • December 15, 2021 09:55
    2 comments
  • Plane detection only works on iOS devices?
    • Bart T.
    • December 15, 2021 09:06
    2 comments
  • Snap Camera/Streamlabs
    • atay158
    • December 15, 2021 04:41
    1 comment
  • Multiple 3D Body Tracking
    • Permanently deleted user
    • December 14, 2021 15:29
    1 comment
  • Security of lenses?
    • Permanently deleted user
    • December 14, 2021 10:46
    0 comments
  • object position hand tracking
    • Permanently deleted user
    • December 14, 2021 10:11
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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