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  • Commercial Use of video
    • Permanently deleted user
    • February 06, 2022 11:04
    1 comment
  • camera zoom settings
    • Permanently deleted user
    • February 05, 2022 20:46
    0 comments
  • [Tutorial] Cloth Simulation on Virtual Fashion - The Akatsuki
    • Jeetesh Singh
    • February 05, 2022 13:23
    • Edited
    2 comments
  • lens
    • الجوهر
    • February 05, 2022 12:24
    0 comments
  • Lens shows up in preview, but not in apps using Snap Camera
    • Permanently deleted user
    • February 04, 2022 21:13
    • Edited
    1 comment
  • Mesh getting deformed while using the body tracking feature
    • Permanently deleted user
    • February 04, 2022 06:58
    • Edited
    2 comments
  • Can I get back my streak Score
    • Permanently deleted user
    • February 03, 2022 20:40
    1 comment
  • I have some swear issue
    • Permanently deleted user
    • February 02, 2022 21:06
    1 comment
  • Not Finding Objects Mentioned in videos.
    • Permanently deleted user
    • February 02, 2022 13:18
    1 comment
  • Can not open projects
    • Caitlin Kearney
    • February 02, 2022 13:09
    2 comments
  • Face/body detection filter
    • Permanently deleted user
    • February 02, 2022 04:26
    • Edited
    2 comments
  • new lens
    • Shabaz699
    • February 01, 2022 20:39
    0 comments
  • get account me to gold star snapchat
    • Shabaz699
    • February 01, 2022 20:32
    0 comments
  • Marker tracking with audio - audio only plays one time
    • Dieselfish
    • February 01, 2022 14:40
    4 comments
  • Physics System
    • Hitesh Jain
    • February 01, 2022 12:43
    2 comments
  • Massey Ferguson Tractors for sale in UAE
    • Permanently deleted user
    • February 01, 2022 11:57
    0 comments
  • Promotion
    • suhas_vairage
    • January 31, 2022 18:41
    0 comments
  • spectacles forum abandoned?
    • Matt
    • January 31, 2022 06:55
    1 comment
  • Request
    • syr4u
    • January 30, 2022 13:58
    0 comments
  • Solve the problem : Lenses do not work on mobile
    • abodlens
    • January 30, 2022 21:14
    • Edited
    6 comments
  • new lens
    • elambert157
    • January 29, 2022 19:07
    0 comments
  • pad remix
    • elambert157
    • January 28, 2022 22:49
    • Edited
    1 comment
  • How do I post story on my public profile ??
    • Ski_memo21
    • January 28, 2022 14:14
    5 comments
  • Recycling Solutions Service Liverpool
    • Permanently deleted user
    • January 28, 2022 13:27
    1 comment
  • Using a Custom Dataset with the Segmentation Training notebook
    • Ana Carolina
    • January 27, 2022 21:16
    1 comment
  • Network Error
    • Adi Satrio
    • January 27, 2022 19:12
    1 comment
  • A browser extension to count your published/ rejected lenses
    • appelsiensam
    • January 27, 2022 14:09
    0 comments
  • Snapkit Pass Information outside lenses
    • Krunal
    • January 27, 2022 09:05
    0 comments
  • How Do i create a frame filter
    • Permanently deleted user
    • January 27, 2022 04:33
    2 comments
  • How Do i create a frame filter
    • Permanently deleted user
    • January 27, 2022 04:33
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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