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  • Status personal account vs. business acount
    • Permanently deleted user
    • March 30, 2022 08:53
    0 comments
  • How to get Premium lense on my Snapchatat
    • Permanently deleted user
    • March 29, 2022 13:49
    1 comment
  • Share "my lenses" library with my client?
    • Permanently deleted user
    • March 29, 2022 07:52
    • Edited
    0 comments
  • Recommend me custom lense on my Snapchat
    • Permanently deleted user
    • March 28, 2022 21:32
    4 comments
  • What's the best way to obtain lenses?
    • Permanently deleted user
    • March 28, 2022 21:01
    0 comments
  • What's the best way to obtain lenses?
    • Permanently deleted user
    • March 28, 2022 18:40
    1 comment
  • Opening file issue
    • vamosbarrett
    • March 28, 2022 00:37
    0 comments
  • Sound effect in Snap Camera and SnapChat.
    • Permanently deleted user
    • March 27, 2022 20:21
    0 comments
  • [Tutorial] AR Head Crystals Featured
    • nea
    • May 24, 2022 22:27
    • Edited
    4 comments
  • Filter On Certain Phones
    • Permanently deleted user
    • March 26, 2022 00:09
    1 comment
  • Can I Include a Lens Studio Image on My Website?
    • Permanently deleted user
    • March 25, 2022 06:31
    2 comments
  • .fbx 3d model colors are blurred and not the original
    • Permanently deleted user
    • March 24, 2022 21:50
    0 comments
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • [Tutorial] Create AR experiences with Custom Landmarker + Physics!
    • Emiliusvgs
    • March 23, 2022 05:13
    3 comments
  • Smoothing custom segmentation edges
    • Ana Carolina
    • March 22, 2022 22:55
    0 comments
  • Jagged pixelated 3D text and PNG images
    • Kris
    • March 22, 2022 16:56
    2 comments
  • Lens disappearing in Snap Camera after update
    • Permanently deleted user
    • March 22, 2022 10:05
    2 comments
  • Creator profile
    • Rohitmann132
    • March 21, 2022 04:31
    3 comments
  • Why are SnapCam filters free to use by people?
    • Permanently deleted user
    • March 21, 2022 01:21
    4 comments
  • Hoe krijg ik een aangepaste lens op mijn Snapchatat
    • Permanently deleted user
    • March 19, 2022 16:10
    1 comment
  • Can't publish and save as my lens
    • Chuichui9572
    • March 19, 2022 15:43
    2 comments
  • please help
    • athb.almsha3r
    • March 19, 2022 09:05
    5 comments
  • download
    • Permanently deleted user
    • March 18, 2022 12:02
    1 comment
  • darawan.king
    • Permanently deleted user
    • March 18, 2022 11:38
    1 comment
  • Не работает кнопка download на сайте
    • Permanently deleted user
    • March 18, 2022 11:31
    2 comments
  • The filters are gone from my snapchat account ?
    • geek_medo
    • March 17, 2022 23:02
    2 comments
  • Lens Studio 4.16 + New Docs Site Featured
    • Kaitlyn Benitez-Strine
    • March 17, 2022 17:24
    10 comments
  • 'Div' Layer in ML models
    • Permanently deleted user
    • March 17, 2022 13:17
    0 comments
  • Snapchat lens in review
    • zeyd-777
    • March 16, 2022 21:33
    1 comment
  • Reality bubbles with falling snow
    • FROOS_3SL
    • March 16, 2022 01:28
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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