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please help

  • Hello i think its just a bug maybe try after an hour or try with different browser you can even try to restart your PC

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  • Hello Athb,

    Delete the installation and re-download and install!

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  • I actually had the same problem a couple of days ago, no worries though I have a fix for this.

    Depending on what OS you’re using whether it’s Windows or MAC here’s what I suggest. For windows go to the Microsoft edge or google chrome and make sure you’re not in incognito mode. Also make sure your cookies are enabled

    For Mac it’s pretty simple, just go to the safari settings and turn off “limit cross tracking”. Hope this helps, let me know if you have any further questions!

    -Kas :)

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  • It’s Kas thank you for the solutions will keep them in mind to use them when needed

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  • I believe it is a bug; try again in an hour or with a different browser; you can even restart your computer.

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Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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