I have a problem with lenses not related to my profile
https://lensstudio.snapchat.com/creator/BhlFJhC9DwK4z7lYF_PZ5A
https://www.snapchat.com/add/athb.almsha3r
I deleted my file and it was created again, but the lenses do not appear, please resolve
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Vincent Tang
My lenses do not appear on my profile
Hi athb.almsha3r,
It takes some hours to appear on the public profil so wait ~24 hours and then if the problem still exists try to contact the lens studio support at lensstudio-support@snapchat.com
Cheers, ahmed_djazairii
Try to reconnect lens studio with your profile.
Or
Go to settings
Additional settings
Manage
And check whether your lens studio is connected to the profile or not.
Hope it will help.
Otherwise the lenses reappear after some time,just wait.
Good Evening!
It usually takes a bit for new lenses to show up. Sometimes it can be a couple hours and other times and it can be several days. I hope that your lenses will appear quickly!
Preston Little
nice
Seems your profile is a business profile, if you have already published the lens, it should be under business lenses and it will not shown in your profile as a community lens unless you add it there from your admin page
do these steps:
Open this url👇
https://profile.snapchat.com
go to lenses
add lenses
select your lens
done