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  • Vincent Tang


    My lenses do not appear on my profile

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  • Hi athb.almsha3r,

    It takes some hours to appear on the public profil so wait ~24 hours and then if the problem still exists try to contact the lens studio support at 

    Cheers, ahmed_djazairii

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  • Try to reconnect lens studio with your profile.
    Go to settings
    Additional settings
    And check whether your lens studio is connected to the profile or not.
    Hope it will help.
    Otherwise the lenses reappear after some time,just wait.

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  • Good Evening!

    It usually takes a bit for new lenses to show up. Sometimes it can be a couple hours and other times and it can be several days. I hope that your lenses will appear quickly!

    Preston Little

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  • nice

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  • Seems your profile is a business profile, if you have already published the lens, it should be under business lenses and it will not shown in your profile as a community lens unless you add it there from your admin page

    do these steps:

    Open this url👇

    go to lenses

    add lenses

    select your lens


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!