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Project opening issue

  • Find the directory of it make sure it has enough space where it's at.

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  • I have had people encounter this issue while trying to open the Project from a compressed folder. Is the Project Zipped?


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  • What is the operating system on your computer

    is it Windows or Mac? 

    If it is Windows, do this 

    write this up

    Win+R >>

    Write this Up 


    Delete all Temporary files 


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  • 1. Try reinstalling Lens studio

    2. Where did you downloaded that model, Download again

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  • I use Mac
    I tried reinstalling it didn’t fix the issue

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  • Can you show the preview of the issue, a screenshot or something

    I use windows but I can see what's the matter

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    • Open Finder
    • Hold down "command+shift+G"
    • Type "/tmp"
    • delete files
    عرض عناصر أقل
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  • مشكووووووووور!

    thank you it solved the issue

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  • العفو اخوي عادل

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  • طبقت نفس الطريقه وما مشى الحال معي

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!