We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
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What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Ibrahim Modhe!
Welcome to the Lens Community!
The best way to learn how to make Lenses is by checking out the available templates in Lens Studio itself. They cover a lot of the basic functions that Lens Studio has to offer.
A great way to start is by checking out the Lens Studio Tutorial inside of Lens Studio.
You can find it here, or you have the chance to open it when Lens Studio starts for the first time.
I really recommend reading the "Getting Started" guide and watching the youtube video linked in the article.
You can also generally check out their guides.
Also, feel free to ask questions in this forum. There are lots of nice people willing to help.
Be aware that creating Lenses isn't a thing you can master in one evening. It takes time and dedication to figure out how Lens Studio works and work with it most efficiently and most effectively.
So take your time, don't rush anything, and just have fun!
Lens creation is really fun and a great way to let out your creative energy. :)
Have fun!
~Ian