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Lens is not visible under public profile and is not searchable

  • wait for some time it happens with everyone.

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  • abhinav1285 Is it normal for this to happen after almost 3 weeks? 

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  • The simplest solution would probably be either trying to push an update to it or just publishing it again and deleting this old broken one. Looks like a problem on Snap's end so you'd have to wait for Snap support to fix this one

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  • Helena Dong Hi, I have the same problem, I wander how the issue resolved on your end. Thanks in advance!

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  • VALENTINS unfortunately not! It never showed up on my account...

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  • Helena Dong thank you. I can see in lens that it's under my profile name, but when I go "view profile" there is no lens at all there...

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  • I have a similar problem. I published a bunch of lenses under a regular private account, then later I added a public profile to it and now all of my old lenses are gone.

    Some of them are being used in a Camera Kit app and there is now nothing listed under "Lens source" for them (my name is just gone).

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  • Google Lens lets you search for objects around you using the camera on your Google. Follow these steps to learn how to search objects using Google Lens.
    Go to the Home screen. To open the menu, swipe up on the screen.
    Scroll down. Choose Camera.
    If this screen appears, choose an option, in this case, Deny. If this screen does not appear, go to the next step.
    Choose More.
    Choose Lens.
    If this screen appears, choose Turn on the camera to use Lens. If this screen does not appear, skip the next step.
    Choose Allow.
    Point the camera at an object that you would like to search for.
    Choose the magnifying glass symbol.
    Choose Google Pixel Stand.
    Choose Search.
    If this screen appears, read the terms and conditions and choose to Accept & continue. If this screen does not appear, skip the next step.
    Choose an option, in this case, No Thanks.
    The search results are displayed. You are now more familiar with identifying and searching objects with Google Lens. Return to the Home screen.

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We're here to help! We just need a little bit of information...

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!