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Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Yes as I think
It's not, I noticed when there's a valid question or a lens worth discussion, many interact.
This forum is not dead! Many Lens creators are active on this forum every single day!
Cheers, AJ
I was thinking that there are much more people asking questions than answering them, so i started to check the new entries if i can answer something :)
So far i see an issue with broad or unspecific questions that would need much more information to even start thinking about a solution.
Or it's about problems that nobody really knows answers bc they are too specific / too difficult / Lens studio bug related..
This community is not as old/experienced as the Unity forum, so we don't have a lot of professionals and pro developers who can carry the forum (yet), but i'd encourage everyone to stay engaged and also check the new entries sometimes and trying to answer stuff! c:
Believe me a lot of Pros are here but as Ines Hilz said, the unspecific questions are what making us confused!