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Random Rejection for invalid reasons

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FiltrPixel
Snap Lens Network Member Lens Studio Team

Hello, 

We have a lens that is very popular. The lens has over 100 million views in 3 weeks. Twice now it's gotten a random removal for "Offensive language such as profanity, derogatory remarks, obscene gestures, and sexual innuendos".

This is 100% false. There are none of the above in our lens. Last time this happened I just resubmitted it as is and it was approved and was fine. Now it happened again this morning.

The issue is that when millions of people are using a lens and it disappears, our DM's and emails across all our platforms get bombarded. 

Something is clearly wrong with whatever review process is happening. Can this please be addressed so that innocent lenses are not interupted like this?

Thank You,

Jonathon

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Jonathan,

    I'll be reaching out to get some more info and get this reviewed. Keep an eye out for an e-mail from Zendesk.

    Cheers,
    Vincent

     

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