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  • Face effect that reflects light from the skin (e.g. oiled skin)
    • Permanently deleted user
    • May 24, 2018 15:56
    2 comments
  • how to make lens with multiple frames ?
    • filterit_aus
    • May 24, 2018 02:08
    2 comments
  • Question about face filters!
    • Mandachildress
    • May 23, 2018 15:40
    6 comments
  • Pinning vertex groups
    • CritterPro
    • May 23, 2018 09:01
    1 comment
  • Adding more complex elements to a resubmission.
    • Permanently deleted user
    • May 22, 2018 18:29
    1 comment
  • My filter is getting rejected many times
    • snapsimar
    • May 21, 2018 01:47
    4 comments
  • Lens update keeps getting rejected for usernames
    • Brandon / Apoc
    • May 18, 2018 19:14
    • Edited
    1 comment
  • My Lens Studio Countdown/Stopwatch Object Tutorial & Download!
    • Brandon / Apoc
    • May 17, 2018 03:20
    • Edited
    3 comments
  • Geofence Lens Studio created Lens
    • outsketching
    • May 16, 2018 23:04
    10 comments
  • Countdown in a lens?
    • Permanently deleted user
    • May 16, 2018 01:11
    8 comments
  • Lens Studio Twitch Stream - Wednesday (5/16) at 5pm PST
    • Travis Chen
    • May 15, 2018 15:59
    1 comment
  • Eye Color Issue
    • Nathan
    • May 15, 2018 14:05
    3 comments
  • live but not working
    • Bayader
    • May 15, 2018 00:38
    3 comments
  • rejected ?
    • abu.slman
    • May 13, 2018 04:05
    4 comments
  • Crash behavior during "open file" and "import" prompt
    • j20snake21
    • May 13, 2018 03:16
    1 comment
  • different design for each camera
    • Bayader
    • May 12, 2018 21:26
    9 comments
  • Help with a transparent video
    • ssam.43
    • May 12, 2018 17:46
    2 comments
  • reflective eyes
    • Austin Bentley
    • May 11, 2018 03:50
    7 comments
  • submission vetting
    • CritterPro
    • May 10, 2018 22:22
    • Edited
    2 comments
  • Copyright Documentation
    • Deb Catalano
    • May 10, 2018 16:29
    8 comments
  • Looking for creators to create a new Lens
    • Permanently deleted user
    • May 10, 2018 11:57
    6 comments
  • Giving a filter or lens to a client(third party)
    • CritterPro
    • May 10, 2018 11:34
    4 comments
  • Masking 3D Geometry
    • Permanently deleted user
    • May 09, 2018 23:17
    1 comment
  • Lens Studio Twitch Stream - Today (5/9) at 3pm PST
    • Travis Chen
    • May 09, 2018 18:46
    • Edited
    2 comments
  • Face mesh exported for reference?
    • Permanently deleted user
    • May 08, 2018 23:31
    2 comments
  • Moving texture coordinates, not just scale
    • Permanently deleted user
    • May 08, 2018 23:16
    7 comments
  • Mouth Opened Animation Trigger
    • Neel's Music Corner
    • May 07, 2018 20:39
    1 comment
  • How do you add a face to a still image?
    • Permanently deleted user
    • May 07, 2018 11:31
    2 comments
  • live but not working
    • Bayader
    • May 07, 2018 10:00
    3 comments
  • On Demand Geofilters
    • Permanently deleted user
    • May 06, 2018 19:07
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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